FAQ & Resources

Find answers to your most common questions and access helpful guides to better understand your insurance needs.

Frequently Asked Questions

To file a claim, please visit our Contact Us page or call our dedicated claims line at 1800 123 456. Our team will guide you through the necessary steps and required documentation.

Yes, you certainly can. Please contact your dedicated Emerald Shield advisor or call our customer service team. We'll discuss your current policy and explore options to adjust your cover to better suit your evolving needs.

An insurance excess is the amount of money you agree to pay towards a claim. For example, if your excess is €250 and you make a claim for €1000, you would pay €250, and Emerald Shield Insurance would pay €750. Choosing a higher excess can sometimes lower your premium.

We offer various flexible payment options, including annual payments, monthly direct debits, and online payments via our secure portal. Please speak to our team for more details on what best suits you.

We recommend reviewing your policy and considering renewal options about 4-6 weeks before your current policy expires. This gives you ample time to compare, adjust, and ensure continuous cover without lapse.