Privacy Policy

Introduction to Our Commitment

At Emerald Shield Insurance, your privacy is paramount. We understand the importance of protecting the personal information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or inquire about our products. By engaging with Emerald Shield Insurance, you consent to the data practices described in this policy.

We are committed to operating in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our aim is to provide comprehensive protection and transparency regarding your data, ensuring your digital experience with us is secure and trustworthy.

Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, register for a service, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. The types of information we may collect include:

• Personal Details: Name, address, email address, telephone number, date of birth, and gender.
• Financial Information: Bank account details, payment card information, and tax identification numbers for policy administration and claims processing.
• Policy Information: Details necessary to underwrite and administer insurance policies, such as property characteristics, vehicle details, health information (where relevant for life insurance), and pension details.
• Technical Data: IP address, browser type, operating system, referral sources, length of visit, page views, and website navigation paths. This is collected through cookies and similar technologies.
• Interaction Data: Records of communications with us, including emails, calls, and chat transcripts.

We collect personal information only when it is voluntarily provided to us or when necessary for the provision of our services, policy administration, or to meet our legal obligations.

How We Use Your Information

Your collected information is used for several key purposes:

Policy Underwriting & Administration

To assess your insurance needs, provide accurate quotes, issue policies, manage renewals, and process claims efficiently.

Communication & Support

To communicate with you about your policies, services, updates, respond to inquiries, and provide customer support.

Product & Service Improvement

To understand your needs, improve our offerings, develop new products, and personalize your experience with aggregated data.

Legal & Regulatory Compliance

To comply with legal obligations, regulatory requirements, prevent fraud, and establish, exercise, or defend legal claims.

Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processors, IT support, advisors, and marketing agencies, under strict confidentiality agreements.
• Insurance Partners: Reinsurers, co-insurers, and other entities involved in the insurance supply chain, as necessary for policy underwriting and claims handling.
• Legal & Regulatory Bodies: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

All third parties are obligated to respect the security of your personal data and to treat it in accordance with the law.

Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights concerning your personal data:

To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

Data Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our security measures include encryption, firewalls, and secure socket layer (SSL) technology for data transmission. Access to personal data is restricted to employees, agents, contractors, and other third parties who have a business need to know and are subject to strict confidentiality obligations.

Changes to This Privacy Policy

Emerald Shield Insurance has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

This document was last updated on: October 26, 2023